Frequently Asked Questions & Terms and Conditions

We hope that you will find this site easy to use and helpful. If you are having difficulties, we have included some advice on using the site in our frequently asked questions below.

If your question is not covered below why don't you ask Ant & Claire?

problem page

Ant & Claire, our lighting specialists, endeavor to solve all your lighting queries... your personal FAQ.

New customers

Getting started...
Ordering online
Payment options
Lighting advice
Trade accounts

Security

Forgotten your password?
Privacy promise
Security policy

Terms & policies

Terms and conditions
Pricing policy
Delivery policy
Change or cancel an order
Returns policy
Privacy policy
Use of Cookies
Contact us

Useful Links
We have provided links to good sources of information on lighting, lighting design and interior design.

Glossary of Lighting terms, Bulb Types & Commonly Used Lighting Symbols
Sometimes we may use words or phrases unfamiliar to you to describe an idea or product. If you find a word or phrase on the site that you are not sure about, it is probably in our Glossary of Lighting terms or Bulb Types.

If there is any other information you require, please do not hesitate to contact us.